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Microsoft(r) Encarta(r) Encyclopedia 000 Readme, Rev A
Thank you for purchasing Microsoft Encarta Encyclopedia 000.
This README file contains information that was not included in on-screen Help for Encarta Encyclopedia. These notes, instructions, and tips will help you get the most out of Encarta Encyclopedia and your system.
You can print this file by opening it in any word processing program for the Microsoft Windows(r) operating system and choosing the Print command from the File menu.
CONTENTS OF THIS README DOCUMENT
Sending suggestions, content enhancements, or error reports
System requirements
Setting up Encarta Encyclopedia on your computer
Reinstalling Encarta Encyclopedia
Setting up Encarta Encyclopedia on a network
If you install a new operating system
If Encarta Encyclopedia wont run
Improving the speed of your computer
Improving CD-ROM performance
CD-ROM problems
Sound card and software conflicts
If you see black lines in InterActivities or animations
If you have printing problems on a computer with low RAM
If you receive a fatal error when linking to articles
If you receive a fatal error when loading Virtual Tours
If you receive a fatal error when pasting into Research Organizer
If the introductory music sounds choppy
If Encarta Encyclopedia or Encarta Encyclopedia Help changes colors
If you choose Encarta Lesson Collection and nothing happens
If you see inconsistent or unusual behavior in Encarta Encyclopedia
If you have problems using IntelliMouse software
Getting additional troubleshooting information
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SENDING SUGGESTIONS, CONTENT ENHANCEMENTS, OR ERROR REPORTS
If you have suggestions for features you would like to see in future editions of the encyclopedia or comments about the current version, send them to
Encarta Encyclopedia Program Manager
Home and Retail Division
Microsoft Corporation
One Microsoft Way
Redmond, WA 805-6
Fax (45) 6-7
E-mail mswish@microsoft.com
Comments about errors, comprehensiveness, or validity of information presented are welcome. Please send these comments by Fax, U.S. mail, or e-mail.
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SYSTEM REQUIREMENTS
System requirements for Encarta Encyclopedia Deluxe 000 are listed below the requirements for Encarta Encyclopedia 000.
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To use Encarta Encyclopedia 000, you need
Multimedia PC with a Pentium or higher processor.
Microsoft Windows 5 operating system, Windows 8 operating system, or Windows NT Workstation version 4.0 operating system or later.
16 MB of memory (RAM) for Windows 5 or Windows 8; 4 MB RAM for Windows NT.
5 MB of available hard disk space for the initial setup.
MPC-Level compliant quad-speed (4X) or faster CD-ROM drive or DVD-ROM drive.
Super VGA, 56-color or higher monitor supporting 640 X 480 or higher resolution (800 X 600 screen resolution is recommended).
Local bus video with 1 MB or more of video memory recommended.
Microsoft Mouse, Microsoft IntelliMouse, or compatible pointing device.
MPC-Level compliant 16-bit sound card with speakers or headphones.
To use Encarta Yearbook, Web Links, and monthly online updates, you need
A 14.4-baud modem.
Access to the Internet.
NOTE Access to and use of the Internet may require payment of a separate fee to an Internet service provider, and telephone charges may apply.
Web browsing software.
Approximately MB additional hard disk space for each monthly installment you download from the Internet.
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To use Encarta Encyclopedia Deluxe 000, you need
Multimedia PC with a Pentium or higher processor.
Microsoft Windows 5 operating system, Windows 8 operating system, or Windows NT Workstation version 4.0 operating system or later.
16 MB of memory (RAM) for Windows 5 or Windows 8; 4 MB RAM for Windows NT.
48 MB of available hard disk space for the initial setup.
MPC-Level compliant quad-speed (4X) or faster CD-ROM drive or DVD-ROM drive.
Super VGA, 56-color or higher monitor supporting 640 X 480 or higher resolution (800 X 600 screen resolution is recommended).
Local bus video with 1 MB or more of video memory recommended.
Microsoft Mouse, Microsoft IntelliMouse, or compatible pointing device.
MPC-Level compliant 16-bit sound card with speakers or headphones.
To use Encarta Yearbook, Web Links, and monthly online updates, you need
A 14.4-baud modem.
Access to the Internet.
Note Access to and use of the Internet may require payment of a separate fee to an Internet service provider, and telephone charges may apply.
Web browsing software.
Approximately MB additional hard disk space for each monthly installment you download from the Internet.
To use Encarta Research Organizer, you need
6 MB of additional available hard disk space.
To use Microsoft Natural Language enhanced search capabilities, you need
60 MB of additional hard disk space.
To use Encarta Voice Control/Speech Recognition, you need
15 MB of additional hard disk space.
A microphone.
To use Read Aloud/Text-To-Speech (TTS), you need
MB of additional hard disk space.
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SETTING UP ENCARTA ENCYCLOPEDIA ON YOUR COMPUTER
Encarta Encyclopedia 000 Setup installs system files that may be shared with other programs.
To prevent conflicts during Setup, it is important to quit all open programs and close all open windows before installing the encyclopedia.
NOTE If Setup unexpectedly quits, it may be because you do not have a licensed copy of Encarta products.
Note for Windows NT users To install Encarta Encyclopedia on a Windows NT machine, you must be a system administrator. The encyclopedia no longer supports the /a and /n switches for administrative network setup. For details on setting up the encyclopedia on a network, see the Network Administrators Guide (NAG.HLP) in the Support directory on either the Encarta Encyclopedia 000 compact disc or the Installation and Resources compact disc.
NOTE When you install to a compressed drive, Setup is not able to accurately estimate the amount of disk space required. If Setup fails, you will need to delete files from your hard drive until there is room to install the encyclopedia.
Installation instructions are given below for Encarta Encyclopedia 000 and Encarta Encyclopedia Deluxe 000. Follow the instructions for the version you purchased.
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To install Encarta Encyclopedia 000
1. Turn on your computer and CD-ROM drive.
. Quit any open programs and close any open windows.
. Insert the Encarta Encyclopedia 000 compact disc in the CD-ROM drive.
4. Follow the on-screen instructions.
- Or -
1. In Windows, click the Start button, and then click Run.
. In the Open box, type the drive letter for the CD-ROM drive, a colon ( ), and setup.
For example, dsetup
. Click OK and follow the on-screen instructions.
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To install Encarta Encyclopedia Deluxe 000
1. Turn on your computer and CD-ROM drive.
. Quit any open programs and close any open windows.
. Insert the Installation and Resources compact disc in the CD-ROM drive.
4. Follow the on-screen instructions.
- Or -
1. In Windows, click the Start button, and then click Run.
. In the Open box, type the drive letter for the CD-ROM drive, a colon ( ), and setup.
For example, dsetup
. Click OK and follow the on-screen instructions.
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REINSTALLING ENCARTA ENCYCLOPEDIA
To reinstall Encarta Encyclopedia, you must first remove the program and its related files and then run Setup.
1. Click the Start menu, point to Settings, and then click Control Panel.
. Double-click Add/Remove Programs.
. Select Microsoft Encarta Encyclopedia 000 or Microsoft Encarta Encyclopedia Deluxe 000 in the list.
4. Click the Add/Remove button.
5. When Encarta Encyclopedia has been successfully removed, follow the setup instructions above to reinstall the encyclopedia.
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SETTING UP ENCARTA ENCYCLOPEDIA ON A NETWORK
If you are setting up Encarta Encyclopedia for multiple users on a network, be sure to read the Microsoft Encarta Encyclopedia Network Administrators Guide. This document, NAG.HLP, is located in the Support directory on the installation disc
Encarta Encyclopedia 000 Encarta Encyclopedia 000 compact disc
Encarta Encyclopedia Deluxe 000 Installation and Resources compact disc
The Network Administrators Guide includes information on network installation, sharing monthly updates on a network, and enhancing performance.
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IF YOU INSTALL A NEW OPERATING SYSTEM
If you upgrade your computer to a new operating system, you should uninstall and then reinstall Encarta Encyclopedia to ensure that all features continue to work properly.
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IF ENCARTA ENCYCLOPEDIA WONT RUN
If youve installed Encarta Encyclopedia and cannot start the program, check that the name of the folder in which you installed the encyclopedia does not exceed 64 characters. If the folder name is longer than 64 characters, you should uninstall and then reinstall Encarta Encyclopedia.
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IMPROVING THE SPEED OF YOUR COMPUTER
Encarta Encyclopedia uses the random access memory (RAM) of your computer to display pictures and play sounds, animations, and videos. If Encarta Encyclopedia runs slowly or you see out-of-memory messages, Encarta Encyclopedia may not have enough memory. The following suggestions may make Encarta Encyclopedia run faster.
Enable your computers virtual memory.
Quit all unnecessary programs.
Clean up (defragment) or optimize your hard disk by running a defragmentation program such as Disk Defragmenter, which is included with Windows 5/8.
Ensure that your CD-ROM drive is MPC Level . Check the documentation that came with your CD-ROM drive.
Add more RAM to your computer. To run Encarta Encyclopedia you need at least
16 megabytes for Windows 5
4 megabytes for Windows 8 or Windows NT
Optimize the performance of Windows. For complete details, consult your Windows manual.
Optimize your CD-ROM drive for use with Windows 5/8. See the instructions below.
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IMPROVING CD-ROM PERFORMANCE
Windows 5/8 provides settings for CD-ROM caching and for accessing various CD-ROM drive speeds.
To adjust the settings of your CD-ROM drive
1. Right-click the My Computer icon on your desktop, and then click Properties.
. On the Performance tab, click File System.
. On the CD-ROM tab, move the Supplemental cache size slider all the way to the left (to the Small position).
4. In the Optimize access pattern for box, click No read-ahead.
WARNING In the Optimize access pattern for box, click only No read-ahead or the setting that matches the speed of the CD-ROM drive. If you click a setting that is faster than the speed of the CD-ROM drive, you may experience one or more of the following problems
Performance of the CD-ROM drive decreases significantly.
Media files on the CD-ROM skip or stutter when you play them.
You receive Error reading file or Cannot read from drive messages when you attempt to open a file on a CD-ROM.
The computer stops responding when you attempt to open a file on a CD-ROM.
5. Click OK, and then click Close.
6. When you are prompted to restart the computer, click Yes.
For ongoing problems with CD-ROM drive performance, contact the manufacturer of your CD-ROM drive.
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CD-ROM PROBLEMS
Do not remove the encyclopedia compact disc from your CD-ROM drive while running Encarta Encyclopedia unless asked to do so by Encarta Encyclopedia. If the encyclopedia cannot find the data files it needs to run, youll see an error message prompting you to correct the problem.
To find the source of the problem
Make sure the encyclopedia compact disc is correctly inserted into the CD-ROM drive.
If you have an external CD-ROM drive, make sure the power is turned on.
Make sure that the drive is correctly connected to your computer and is functioning from Windows. You can test the function at an MS-DOS prompt by viewing a directory of the drive at a command prompt.
To do this, click Start, point to Programs, and then click MS-DOS Prompt. Change to the CD-ROM drive at an MS-DOS prompt (if your CD-ROM drive letter is D, type d (without the quotes) then press ENTER), type DIR /S, and then press ENTER. A listing of all of the files on the compact disc should scroll on the screen and you should not receive any errors.
Make sure the compact disc is clean. If you see fingerprints, smudges, dust, dirt, hair, etc. on the all-silver side of the compact disc, clean it off. The best way to clean a compact disc is to moisten a soft cloth with either window cleaner or water, and wipe in straight lines outward from the center of the disc.
Make sure the CD-ROM drive doesnt conflict with other hardware. In Windows 5/8, you can check for conflicts with your CD-ROM by clicking the My Computer icon with the right mouse button and selecting Properties. On the System Properties screen select the Device Manager tab and look for the CD-ROM in the list. If it appears with an exclamation point to the right of it, there is a conflict with the hardware setup. Check the manuals that came with your CD-ROM drive for information on how a CD-ROM is to be set up, or contact the company that supplied the drive.
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SOUND CARD AND SOFTWARE CONFLICTS
Real Magic sound card
On a machine with a Real Magic sound card and running Windows 5, the short button-click sounds make the encyclopedia hang. This is a driver conflict that occurs in Media Player as well. The sound card manufacturer, Sigma Designs, is looking into this.
Microsoft SoundBits
With Microsoft SoundBits installed and enabled, you wont hear any audio on the home screen. To resolve this problem, click the Start button, point to Settings, and click Control Panel. In Control Panel, double-click Sounds. Select Your Old Scheme from the Window Schemes list box. Click OK and this will disable SoundBits.
PC Speaker Driver
Media (sounds, videos, or animations) in Encarta Encyclopedia will not play properly with a PC Speaker sound driver. To play videos and animations, you can disable the PC Speaker driver, and reconfigure your computer to use another sound driver. For information about disabling or changing your sound driver, see your Windows documentation.
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IF YOU SEE BLACK LINES IN INTERACTIVITIES OR ANIMATIONS
If you have the ATI Mach64 video card with the Mach64GX RevD chip (also known as ATI Graphics Pro Turbo PCI) or the ATI Rage Pro Turbo video card, you may see black lines across the screen during transitions between screens in InterActivities and animations. To solve this problem, upgrade your video driver.
You should get the upgraded video driver from the same company that provided your video adapter card. For instance, if your video adapter card came installed in your computer, contact the computer manufacturer for the upgraded video driver. (Each video card provider has custom drivers to support custom features for their hardware configurations.) If no driver upgrades are available from the manufacturer of your computer, or if you purchased your video adapter card directly from ATI, then you can download a generic version from http//www.atitech.com.
Important It may be necessary to open the computer box to get the appropriate serial number and model number information to supply to your computer manufacturer. This work should be done only by a certified computer repair person.
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IF YOU HAVE PRINTING PROBLEMS ON A COMPUTER WITH LOW RAM
If you experience error messages or do not get the expected results when you print images (such as photos) from Encarta Encyclopedia on a computer with a small amount of RAM, you may be able to solve the problem by changing your color depth to 56 Colors. To do this, click the Start button, point to Settings, and click Control Panel. In Control Panel, double-click Display. Click the Settings tab. Change the Color or Color Palette setting to 56 Colors.
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IF YOU RECEIVE A FATAL ERROR WHEN LINKING TO ARTICLES
If you receive a General Protection Fault when you try to connect to a Contents page for an article, your video card driver may be incompatible with Encarta Encyclopedia 000. There are known incompatibilities with some drivers of the Diamond Stealth D 000 Pro, Diamond Viper V0, and STB Nitro D video cards (though this list does not include all possible video cards).
To solve this problem, try these suggestions in this order. If one step fixes the problem, you do not need to continue with the next step.
Install an upgraded video driver. You can get upgraded drivers for Diamond video cards on the Web at http//www.diamondmm.com. You can get upgraded drivers for STB video cards at http//www.stb.com.
Change your color palette to either 56 Colors or True Color (4-bit or -bit). Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Display. Click the Settings tab, and then choose an option for Color or Color Palette. Encarta Encyclopedia 000 is not compatible with 16 Colors.
Turn off the display of Contents pages in Encarta Encyclopedia. In Encarta Encyclopedia, click the Options menu, then click Settings. In the Settings dialog box, click Skip Contents Pages so that there is a check mark visible in the check box. This affects only links from the Pinpointer and from other articles.
You can still see Contents pages by clicking the Contents Page button, but you may experience crashes.
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IF YOU RECEIVE A FATAL ERROR WHEN LOADING VIRTUAL TOURS
If you have the STB Velocity 18 version 016 video card, you may experience fatal errors when loading a Virtual Tour. This problem occurs when your monitor is set to use 56 Colors.
To solve this problem, try these suggestions in this order. If one step fixes the problem, you do not need to continue with the next step.
Install an upgraded video driver. You can get upgraded drivers on the Web at http//www.stb.com.
Change your color palette to either High Color (16-bit) or True Color (-bit). Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Display. Click the Settings tab, and then choose an option for Colors or Color Palette. Encarta Encyclopedia 000 is not compatible with 16 Colors.
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IF YOU RECEIVE A FATAL ERROR WHEN PASTING INTO RESEARCH ORGANIZER
If you receive a fatal error after you paste text into Encarta Research Organizer (included in Deluxe edition only), you may have outdated OLE drivers. In the Support directory on the Installation and Resources compact disc, double-click the application DCOM5.exe to install the upgraded OLE drivers.
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IF THE INTRODUCTORY MUSIC SOUNDS CHOPPY
If your computer has a compact disc changer, you may notice choppy sound during the introductory sequence when you launch Encarta Encyclopedia Deluxe 000 (CD-ROM version).
To fix this problem, insert only Encarta Encyclopedia Disk 1 or Encarta Encyclopedia Disk in the CD-ROM changer. Or, turn off the display of the home screen. In Encarta Encyclopedia, click the Options menu and then click Settings. Click the box next to Display Home screen when I start Encarta Encyclopedia so that there is no check mark in the box.
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IF ENCARTA ENCYCLOPEDIA OR ENCARTA ENCYCLOPEDIA HELP CHANGES COLORS
You may notice color changes in Encarta Encyclopedia, Encarta Encyclopedia Help, or other programs when you have Help open and you have your monitor set to 56 colors.
The colors will return to normal when you close the Encarta Encyclopedia Help window.
To avoid the color changes, set your monitor to a higher color resolution, such as True Color. Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Display. Click the Settings tab, and then choose an option for Colors or Color Palette.
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IF YOU CHOOSE ENCARTA LESSON COLLECTION AND NOTHING HAPPENS (DELUXE VERSION ONLY)
You need Web browser software to view the Encarta Lesson Collection. If you choose Encarta Lesson Collection from the Homework Center or from the Tools menu and nothing happens, you probably dont have a Web browser on your computer or your Web browser is not configured correctly as Windows default browser.
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IF YOU SEE INCONSISTENT OR UNUSUAL BEHAVIOR IN ENCARTA ENCYCLOPEDIA
Encarta Encyclopedia temporarily uses some of the free hard disk space on your computer for virtual memory and other temporary files. If you have very little free hard disk space on your computer, Encarta Encyclopedia may occasionally exhibit behavior similar to a low RAM situation. The following suggestions may clear up these problems.
Quit all unnecessary programs.
Free up space on your hard disk by emptying the Recycle Bin.
Restart your computer.
Clean up (defragment) or optimize your hard disk by running a defragmentation program such as Disk Defragmenter, which is included with Windows 5/8.
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IF YOU HAVE PROBLEMS USING INTELLIMOUSE SOFTWARE
You may have problems with the product if you are using some versions of IntelliMouse software. You can fix these problems by installing the latest MS Mouse drivers. To download and install the drivers go to http//www.microsoft.com/hardware
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GETTING ADDITIONAL TROUBLESHOOTING INFORMATION
For more information about using Encarta Encyclopedia, see Encarta Encyclopedia Help. In Encarta Encyclopedia, click the Help menu, and then click Contents and Index.
For additional help diagnosing problems, click the Help menu in Encarta Encyclopedia, point to Troubleshooting, and then click Diagnosing Problems. The Diagnosing Problems file includes instructions on how to install and use the diagnostic tools included in the Support folder.
If you have access to the World Wide Web, you can use the Encarta Encyclopedia Support page, which contains the very latest information about troubleshooting problems with the encyclopedia. Use your Web browser to connect to this address http//encarta.msn.com/teleport/fromCD000/troubleshoot.asp
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